Hotel Management

  • Horizontal property
  • Customer service and quality
  • International franchises
  • Public relations
  • Management monitoring
  • Attention to investors
  • Administrative support
  • Management coaching
  • Accompaniment in sales (portfolio of investors)
  • Real estate valuation
  • Reputation

Quality Management

  • Dellott information system
  • Charge profiles
  • Procedure manuals
  • Training
  • Standards
  • Audit
  • Continuous improvement
  • Certifications
  • PQRS management
  • Indicators
  • Sustainability

Financial Consulting

  • Financial control
  • Financial audit
  • Informs presentation
  • Follow-up of the return on investment
  • Parameterization and accounting standardization
  • Purchasing centralization
  • Supplier database for block purchases
  • Preparation and monitoring of budgets
  • Standardization of reports
  • Cash flow control

Legal Services

  • Legal advice on issues: Commercial Labor Law 675 (horizontal property)
  • Compliance with legal requirements
  • Response to requirements of entities: Judicial Administrative
  • Recruitment management
  • Legal representation
  • Legal procedures

Marketing And Sales

  • Marketing plan
  • Brand positioning
  • Marketing of the product
  • Loyalty customer databases
  • Centralized salesforce
  • CRM and loyalty plan
  • International sales management
  • Digital marketing
  • Graphic design
  • Marketing providers
  • Experience in long stays

Human Resources

  • Selection
  • Recruitment
  • Induction
  • Permanent training
  • Career plan
  • Performance evaluations
  • Organizational climate
  • Emotional salary
  • Employee fund
  • Corporate agreements
  • Security and health at work

Hotel Projects 

  • Structuring plan
  • Business plan 
  • Budgets: Investment Preoperative Operational 
  • Provision and furnishing 
  • Market study

Technology Implementation

  • Technological support 
  • Domotization
  • Suppliers
  • Innovation
  • Digitization 
  • Management of information and databases 
  • Informatic security 
  • Digital file